http://matt.blogs.it/ RSS feed for topic kagi Copyright 2007 Matt Mower. Some rights reserved. Squib/0.5.0.382 self@mattmower.com self@mattmower.com en-gb http://matt.blogs.it/entries/00002694.html Mon, 12 Nov 2007 23:38:29 +0000 <p>So I wanted to register <a href="http://www.techspansion.com/visualhub/">VisualHub</a> which seems to be a good solution for converting video for use on the iPod Touch. Their <a href="http://www.techspansion.com/visualhub/buyit.php">purchase link</a> ferries me off to a <a href="http://store.kagi.com/?6FDAV_LIVE">Kagi store</a>.</p> <p>Here are some observations based on what follows:</p> <ul> <li>The store website is butt-ugly. I mean it's coming straight out of 1997. Strike one.</li> <li>Okay they allow me to pay by PayPal. I'll let them off having a fugly site.</li> <li>Hrmm.. I'm paying by PayPal but they still want my address. Strike two.</li> <li>The checkout link takes me to PayPal, but after I login there is no transaction to verify. Strike three.</li> </ul> <p>So, in a nutshell, this useless store asks for information it doesn't need and doesn't fullfil it's single purpose in life, i.e. to let me but this software.</p> <p>When I tried to find the help and support I discovered after checking a bunch of links on the Kagi pages that they have no clue what support means either.</p> <p>Really... you want me to buy your software... then make it easy, make it pleasurable, but for gods sake: <strong>make it work!</strong></p> http://matt.blogs.it/entries/00002694.html