Ludicrous

Thu, 08 Jun 2006 10:22:28 +0100

So according to one of the online ADSL guides my local BT exchange has been upgraded to Max DSL and should be able to cope with 1.5mbps instead of the 1mbps I get now (even if I already had 4mbps from TeleWest some time ago.. whoo). So I called my ISP Nildram (recommended) and asked about getting Max DSL speeds.

The guy I spoke to said that his system (I didn't ask what it was) didn't show my exchange as being upgraded but that he could put the regrading request through anyway. Before he did that I asked him whether there was any risk that the regrading might leave me with a lower speed.

In fact he said there was. His system showed that BT thinks my line is 512Kbps (even if it has been working perfectly at 1mbps for 3+ months) so it was quite possible that I would end up being downgraded to 512Kbps and stuck there. WTF?

He explained that this was the thrust of BT's Max DSL terms & conditions and, if they do this, there is no way to get back to my original speed of 1mbps. He mentioned that this had happened to another customer in a similar position. That customer had even tried switching ISP afterwards but it had done him no good, he was stuck at 512Kbps until BT said otherwise.

What kind of a shitty system is this when a customer can ask for an upgrade and stand a good chance of getting their service cut in half? Why are BT so utterly useless? And being this useless how is it that they still call the shots?

Ludicrous!

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Ludicrous